elevenM’s Tessa Loftus on the experience of technology solutions that are actually privacy intrusions in our everyday life.
Last week, I needed to take my daughter for an early morning urgent medical appointment in Rhodes. My initial delight at easily finding a park quickly turned to consternation when it seemed that the only option to pay for my parking — on a public street — was to download an app.
Despite being a privacy professional, I did as most people would do and downloaded the app, which immediately asked to access my motion and fitness activity (why?), and to send me push notifications. For the app to work, I was required to provide my full name, email, phone number, credit card details and access to my real time location data. This gave the options of once only, only while using the app, or, again oddly, always.
Further, where personal information must be provided to use public facilities or to access government services, there is no possibility of a valid ‘consent’ to data processing. I should not have to give up my information to sit on a public bench or park in a public space.
Needless to say, I deleted the app when I left my park. But how do I divorce myself entirely from this app? While deleting the app stops it accessing my location data, it is unlikely that it deletes my data from the database. So now I have to trust in perpetuity that the app developer is protecting my full name, email, phone number, credit card details and location data.
There are simply too many situations where unnecessary collection of information has been slipped into everyday life without people noticing. It is easy to see why a local council and frequent parkers would value the convenience of an app like this, which offers remote extensions of time and linking to a credit card for repeat payments. But what if I don’t want to share my profile with a company I don’t know (or haven’t had time to investigate), or I just want to remain anonymous? What if I am a person who is only thinking about getting where I’m going, and not about digital risk while I’m parking my car, which causes me to make a decision that later causes me harm?
We should all know by now that with innovation and digital convenience come new risks. And it should not be incumbent on consumers to navigate those new risks (especially when they’re under pressure), but rather to be able to trust the system knowing that the rules of participation for data collectors require that people and our social values are protected.
As organisations – both business and government – increasingly look to technology for solutions to the ‘everyday’ we need to ensure that they meet baseline protections. I feel entirely comfortable in buying the cheapest available car seat for my child, because I know that Australia has strong product safety laws and that someone with more expertise than myself has checked that we will be kept safe.
The Canada Bay council website indicates that app-area parking also offers regular parking meters. However this option wasn’t conspicuous to me – the parking sign said ‘phone ticket’, it was underneath a larger sign saying ‘app-name parking area’, and no parking meter was obvious in the vicinity.