Breakdown of the Optus breach response

elevenM Principal Arjun Ramachandran takes a critical look at the communications response to a major data breach. Crisis communications for a data breach are never easy. Things move fast, much is unclear, and it’s not always obvious how to apply well-established crisis communications principles to cyber security incidents. Commenting from the outside is always easier…

elevenM collaborates with IPC NSW for PAW 2022

elevenM is excited to be collaborating with the Information and Privacy Commission NSW (IPC) for Privacy Awareness Week 2022 to help NSW government agencies in the management of privacy risks.  We’ve partnered with IPC on the development of a new Privacy Impact Assessment (PIA) questionnaire that NSW public sector agencies can use to assess their…

When it’s all by design

elevenM Principal Arjun Ramachandran reflects on the explosion of “by design” methodologies, and why we must ensure it doesn’t become a catchphrase. Things catch on fast in business. Software-as-a-service had barely taken hold as a concept before enterprising outfits saw opportunities to make similar offerings up and down the stack. Platform-as-a-service and infrastructure-as-a-service followed swiftly,…

elevenM’s submission to the Privacy Act Review

In its current form the Privacy Act is not fit for purpose for the modern digital economy – as has been widely observed, including in our previous posts.  It doesn’t adequately support consumers to understand how their information is to be handled or give them assurance that they have any control over such handling.   It…

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